Terms & conditions

Last updated: October 20, 2026

1. About these terms

These terms apply to every order placed with Rustic Wood Stoves (“we”, “us”) through rusticwoodstoves.com. By placing an order you agree to them.

2. Products and certification

Every wood heater we sell is certified to the EPA New Source Performance Standards Step 2 limits or is formally exempt, and each listing states which, together with the measured emission rate and efficiency from the manufacturer’s test data. Specifications are reproduced in good faith from manufacturer data; the owner’s manual shipped with the appliance is the authoritative source for clearances and installation.

3. Prices and payment

All prices are in US dollars and include free freight delivery within the United States. Sales tax is charged where we are required to collect it. We may correct pricing errors before dispatch; if the correct price is higher we will contact you before charging.

4. Orders and cancellation

An order is accepted when we send the dispatch confirmation. You can cancel free of charge before dispatch. Special-order models cannot be cancelled once ordered from the manufacturer.

5. Delivery, returns and warranty

Our delivery, returns and warranty policies form part of these terms.

6. Installation and permits

A solid-fuel appliance must be installed to the manufacturer’s manual and local building code. A permit and inspection are required in most jurisdictions and some air quality districts restrict installations. It is your responsibility to check what applies at your address unless you have engaged us to install, in which case we advise during the survey.

7. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise our liability for any order is limited to the amount paid for it, and we are not liable for indirect losses.

8. Governing law

These terms are governed by the laws of the State of New York and the United States of America.

9. Contact

Rustic Wood Stoves · info@rusticwoodstoves.com