Privacy policy
Last updated: October 20, 2026
Rustic Wood Stoves respects your privacy. This policy explains what we collect when you use rusticwoodstoves.com, why, and the choices you have.
What we collect
- Order details: name, email, phone, delivery and billing addresses and what you bought. Payment is handled by the method you choose at checkout; card details are never stored on our servers.
- Installation details: property information you give us for a survey, such as chimney type and room size.
- Account details: if you create an account, your login and order history.
- Technical data: IP address, browser and pages visited, from our hosting provider’s logs.
How we use it
To process and deliver orders, arrange surveys and installations, register manufacturer warranties, answer questions, handle returns and claims, and keep the site secure. We do not sell your personal information.
Who we share it with
Freight carriers (to deliver), the distributor or manufacturer (to register a warranty or handle a claim), our hosting provider, and our installers where we are fitting the appliance. Each receives only what it needs.
Cookies
We use essential cookies to run the cart and checkout. Analytics or advertising cookies, if used, can be refused in your browser.
Your rights
You can ask us to see, correct or delete the personal information we hold about you by emailing info@rusticwoodstoves.com. California residents may request details of any sharing under the CCPA; we do not sell personal information.
Retention
Order and warranty records are kept for as long as tax law and the warranty term require. Account data is kept until you ask us to delete it.