Shipping & delivery

Last updated: October 20, 2026

Free freight delivery, nationwide

Delivery is free to all 50 US states. Stoves, inserts and furnaces travel by freight carrier on a pallet, strapped and crated by the manufacturer. Smaller items such as faceplates and blowers ship by parcel.

Kerbside or into the room

Standard freight delivery is kerbside: the driver lowers the pallet to the ground at your address. A 400–600 lb crate is not a one-person job, so we confirm with you before dispatch whether you need an inside delivery or an installation appointment instead, and arrange it.

Lead times

Stock units generally leave within 2–5 business days. Models ordered in from the manufacturer take longer — we tell you the lead time before we take payment. Freight transit is typically 3–8 business days depending on your state.

Receiving your stove

Inspect the crate before you sign for it. Note any damage on the driver’s paperwork, photograph it, and email us the same day. Freight claims have short windows and a signed clean delivery note makes a damage claim very hard to win.

Installation

If we are installing, delivery is coordinated with the survey and the fitting date. See our installation page.